Associate - Patient Care Services
Date: 16 Oct 2024
Location: IN
Company: artemismed
Objective
To effectively handle overall Registration, Billing and queries for the patients & to create a patient centric team atmosphere.
Principal Accountabilities :
Principal Accountabilities
(A) Operational
1. Efficient delivery of Procedures
• Appointment , admission and discharge of patient
• Billing invoice generation
• Maintenance of daily scroll
• Cash/Credit/Corporate billing and discount information to customers.
2. Registration
• Ensure timely and accurate registration procedures.
• Ensure information of all policies and guidelines to patients / attendants with other queries if any.
3. Cashiering
• Shift handling including cash, credit, corporate and TPA billing and refunds if any during the shift and submission of daily account with details to finance.
• Responsible for Opening and Closing of shifts.
4. Reports
• Co ordination with other departments for the purpose of diagnostics and other reports to reach concerned area in time.
5. Customer Interaction
• Achieving high Levels of customer satisfaction during interaction.
• Ensure effective resolving of customer issues with follow up if required.
6. Effective utilization of Hospital Information system and other software provided for tasks assigned periodically.
• To have strong product knowledge of systems and procedures enabling to address the related issues and tasks assigned from time to time.
7. Inter departmental coordination
• Able to practice effective inter departmental co ordination for the purpose of timely achievement of the given tasks and responsibilities.
8. Familiarization with Induction Manuals and Operating procedures
• To go through the induction manuals of the department and also know the amendments from time to time.
• Take and active part in the departmental as well as cross-departmental training form time to time with approvals.
• Ensure all trainings are attended mandatory for the departmental functioning.
Performance Parameters
• Accuracy of invoicing/ billing / documentation.
• Punctuality and discipline on the job
• Dissemination of accurate and updated information
• Team work & customer handling skills
• Confidentiality & Integrity
• Service Excellence
• Software Handling Skills
• Communication skill
• Attitude
Education
Graduation
Experience
0-2 years in Healthcare / Service industry
Knowledge
• Pleasant Personality
• Energetic and Team Player
• Good Communication Skills
• Software handling Skills or Ability for the same.
• Attitude