Executive (Floors) - Medical Services

Objective

To provide & coordinate medical services, to ensure highest standards of patient care. Maintain paper-based and electronic information for inpatients in a timely, complete and accurate state at all times. Work as an integral part of the team by providing administrative support and acting as liaison between clinicians and Health Information Services.

Principal Accountabilities :

Principal  Accountabilities

(A) Strategic

• Implementation of hospital's /medical services vision & philosophy.
• Supplement/take charge in case the vertical is on leave/absent etc.
• Strategic inputs in her/his vertical & should forward recommendation for continuous improvement in the vertical.

(B) Operational

• Maintain Records take inputs from the Doctors
• Help patients to understand the insurance rules and billing practices.
• Work closely between Patients and Doctors for no gaps. Make the patients understand issues if any.
• Make sure that people who need immediate care are able to see the doctor without delay. 
• Handle difficulties in absence of Doctors.
• Greeting, screening, scheduling, and directing patients throughout the office 
• Verifying insurance coverage with patients 
• Answering and screening telephone calls, taking messages, providing information, checking voice-mails, and sending out mail/faxes 
• Calling and rescheduling patients for missed/no show appointments 
• Calling patients to remind them of upcoming appointments 
• Obtaining medical records from referring physicians 
• Accessing hospital systems to get needed patient records 
• To help the patients with reimbursement process (document verification, physician signature etc)
• To complete the discharge process with checks on billing.

Performance Parameters

• To facilitate preparation of Discharge summaries a day before actual discharge and submit to consultant for review by 7:00 PM and submission of approved final discharge summary by 10:30 AM in HIS system.
• Understanding of the procedures and terms that physicians use.
• Maintenance of paper-based health records in complete and accurate manner at all times;
• Collection and delivery of records to/from Health Information Services; 
• Maintenance of accurate and up-to-date log of record movements;
• Assistance of identifying doctors responsible for discharge summaries;
• Follow up completion of discharge summaries;
• Working with the Data Base Collections Manager to have this finalized within two weeks of patient discharge;
• Assembly of records in correct forms order both during admission and after discharge;
• Filing of loose sheets in health record in a timely manner.
 

Education

Graduate / Post graduate recognized degree from registered institute.

Experience

A Minimum of 2 year of relevant experience in the concerned specialty in a Super/Multi Specialty hospital is desirable

Knowledge

Quick Thinking, Fast Moving, with wide spectrum of knowledge.
Strong communication skills.
Conceptual and Analytical skills.
Computer literacy and hands on PC.
Excellent written and oral communication skills, including English