Executive - Guest Relations
Date: 16 Oct 2024
Location: IN
Company: artemismed
Objective
To maintain a harmonious balance of energies in the Hospital, between patients, attendants and internal stakeholders.
To foster and encourage growth as well as development for self.
Principal Accountabilities :
Principal Accountabilities:
Operational
• To meet and escort VIP/ VVIP patients/ customers.
• End-to-end co-ordination with all Doctors and VIP patients for any queries/ assistance.
• To conduct Floor Rounds and meet patients marked for ‘discharge’.
• To man the various stations as per weekly/ monthly roster.
• To distribute feedback forms and collect them.
• To assist in Maternity Rounds.
Administrative
• Data Entry: entry of feedback into the system
• To maintain records and details of Home Care appointments.
• To indent and arrange the stationery requirements for the team.
Personal Development
• Domain-related sessions attended: at least 4 per quarter
• Mandatory Trainings: 100% compliance
• Soft Skills/ Other trainings: at least 2 per quarter
Performance Parameters
CSAT: Maintain Patients/ Doctors/ Stakeholder/ Customer
Learning & Development
Education
Graduate
Experience
1 - 4 years of relevant experience in a large hospital or in service industry
Knowledge
Functional/ Technical
Excellent oral and written communication
Working knowledge of computers (MS Office)
Knowledge of the overall business environment and services offered
Behavioural/ Personality
Good Customer Service skills
Smart and presentable
Proactive and responsible
Team player
Learning orientation and open to feedback